DTEN GO with Mate Release 1.3.2 - August 26, 2021

Created by DTEN Support, Modified on Thu, 28 May at 4:57 AM by RCK Freshwork

Version 1.3.2 Update Requirements

Available on DTEN Orbit portal, then on Zoom portal approximately 5-7 days later
DTEN D7 should be powered on and connected to a stable and open or Zoom whitelisted network without a firewall (ethernet preferred). For information, click here
The update will not start if the device is engaged in a meeting or calendar event
The update takes approximately 30-45 minutes; DTEN D7 will automatically restart
- Do not disconnect or power off during the update

New Feature

Ability to support dual-screen mode

Modified

N/A

Resolved

Other minor bug fixes

Known Issues

It may take up to 30 seconds for GO to display the correct Mate version after boot up. If you see a version mismatch, please wait, and it will resolve
There may be a delay in QR code scanning. Try adjusting the brightness in the DTEN Mate settings or tilting the DTEN Mate screen so it faces the DTEN GO camera at an angle
The DTEN Smart Connect button may be inaccessible. Try unplugging and replugging the USB-C cable. This will be fixed in the next release.
After the update is completed, the screen display size may be restored to 100%, which may be different from the one set before the update. This will be fixed in the next release.

Additional Notes

Zoom Rooms version: 5.7.0