Orbit Registration Requirements and Steps

Overview

This is a document on how to register existing and new, out-of-the-box, DTEN devices into Orbit account for Orbit Plus and Orbit Business Pro customers.

This article covers

• Prerequisites
• DTEN Orbit registration process
  • For existing DTEN devices already in use
  • For new DTEN devices (out of the box)

Prerequisites

The minimum DTEN firmware versions to support Orbit are listed below.  DTEN recommend customers to update their DTEN firmware to the latest versions above the ones listed below:

DTEN D7 55 s1 - minimum v1.6.1:  HERE

DTEN D7 55 s2 - no minimum firmware requirements

DTEN D7 75 - minimum v2.3.0:  HERE

DTEN ON - no minimum firmware requirements

DTEN ME, ME Pro - no minimum firmware requirements

DTEN GO w/ DTEN MATE - no minimum firmware requirements

DTEN Bar/Mate POE/Mate WIFI/D7X Series: no minimum firmware requirements

DTEN Orbit registration process

For Existing DTEN devices Already In Use:

Step 1: 

Please sign up for a DTEN Orbit account at the Orbit registration page: HERE 

Step 2: 

Please provide the following information back to the DTEN team:

• DTEN Orbit account owner email address
• DTEN ID Number for each of the DTEN products covered under your Orbit plan,
• To find the DTEN IDs for all DTEN devices:  HERE
• For D7 55 Series 1 units, please follow the instructions HERE or below:

Please open a ticket with DTEN Support with the information requested (Orbit account email and DTEN ID) for Orbit registration.

For New DTEN Devices:

During the setup process, activate your DTEN systems once you receive them.  Please review the following activation video tutorials for guidance:

DTEN D7 55 Series 1:  HERE

For Other Windows devices: Example video (D7) HERE

For Android devices:  Example video (ON/ME) HERE

If you have additional questions or need to contact DTEN Support, please refer to this DTEN Knowledge Base article for more details:  HERE.